Refund & Shipping Policy

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All Sales Are Final

Because each By Lacey piece is original or made to order, all sales are final. We do not accept returns or exchanges unless an item arrives damaged.

Please review all artwork details, dimensions, and framing information carefully before purchasing.

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Commissioned Artwork

Commissioned artwork requires a 50% non-refundable deposit to begin. The remaining balance is due upon approval and prior to shipping or pickup.

One round of revisions is included during the commission process. Because commissioned pieces are created specifically for you, they are final sale and non-refundable.

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Shipping

In-stock artwork typically ships within 4–7 business days unless otherwise noted. Commissioned and custom artwork will have an estimated completion timeline provided at the time of purchase.

Artwork may be shipped via USPS or UPS depending on the size and framing requirements. Tracking information will be provided once your order ships. Certain orders may require a signature upon delivery.

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Damaged Artwork

If your artwork arrives damaged, please keep all original packaging and photograph both the packaging and artwork immediately.

Contact lacey@bylacey.com as soon as possible with your order information and photos of the damage so we can determine the appropriate next steps.

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Studio Pickup

If you select studio pickup, please arrange to collect your artwork within 14 days of being notified that it is ready. By Lacey is not responsible for damage that occurs after artwork has been picked up from the studio.

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Questions?

For questions regarding an order, commission, shipping, or pickup, please contact lacey@bylacey.com.